Pre-Registration Representative

Company: Legacy Health
Location: Portland
Posted on: February 1, 2025

Job Description:

Pre-Registration RepresentativeUS-OR-PORTLANDJob ID: 24-40471Type: Regular Full-TimeNorthwest 31st BldgOverviewAt Legacy, we strive to show our patients and their family members that we care about them. We follow that down to every detail because our mission is to make life better for others. You can help us with that mission in the pre-registration department. Your pleasant, friendly demeanor will set the tone as you contact patients and family members to complete pre-registration and other documents, help patients understand their liability, promptly return patient phone calls and inform patients of important items to bring to their procedures.ResponsibilitiesProvides Extraordinary Customer Service:Demonstrates knowledge of all departments, units and buildings on campus to correctly direct anyone Interviews/registers patients:Maintains a basic understanding of the health insurance market and available products and functions as a resource to the patient or directs the patient to the appropriate resourceMaintains a thorough understanding of the Legacy financial assistance program and provides information to patients regarding the program or directs the patient to the appropriate resourceCompletes Pre-Registration for scheduled services via the telephone, obtaining all pertinent demographic and financial information, notifies patient of co-pay, deductible, and coinsuranceAttempts Pre-Service collection of patient liability (co-pay and/or deductible)Prioritize accounts by Expected Date, Estimated LiabilityObtains needed demographic, insurance, health and financial information and completed/signed forms required for services and confirmation of payment sourcesReviews and validates registration, additional insurance and provider informationEnters accurate and complete information in the systemMaintains basic knowledge pertaining to insurance issues which includes, but is not limited to Motor Vehicles, Workman's Comp, Medicare, and OHP/Washington Welfare/Medicaid Complies with Regulatory requirements:Understands and communicates complex information relating to admission and government forms (i.e., Advance Directive,) to patients and/or their representativesUnderstands and complies with, HIPAA, Joint Commission and State Audits Produces reports from registration data:Follows appropriate downtime procedures as neededAnswers all incoming departmental callsAttends all required departmental and hospital in-service programsMay train new employees QualificationsEducation:High school diploma or equivalent required. A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.Experience:A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Pre-Registration, Admitting, Patient Access or applicable clerical support experience. Six months customer service experience required. Previous registrar and third-party payer experience preferred. An understanding of health plan and benefit structures preferred. Skills:Demonstrated ability to communicate clearly in the English languageAbility to work efficiently with minimal supervision, exercising independent judgment within stated guidelinesDemonstrated effective interpersonal skills which promote cooperation and teamworkAbility to withstand varying job pressures and organize/prioritize related job tasksAbility to perform multiple tasks at the same timeExcellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like mannerAbility to deal with people in stressful situationsAbility to identify alternative means of communication as neededAbility to adapt to changeNet typing of 40 WPM and PC based computer skillsFamiliarity with 10 keyKnowledge of medical terminology LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Compensation details: 20.42-29.21 Hourly WagePI63b574a301be-25660-36371991

Keywords: Legacy Health, Portland , Pre-Registration Representative, Other , Portland, Oregon