SENIOR MANAGER - IT STRATEGY, PORTFOLIO AND OPS - REMOTE OPPORTUNITY
Company: KinderCare Education
Location: Portland
Posted on: October 27, 2024
Job Description:
Futures start here. Where first steps, new friendships, and
confident learners are born. At KinderCare Learning Companies, the
first and only early childhood education provider recognized with
the Gallup Exceptional Workplace Award, we offer a variety of early
education and child care options for families. We pave the way for
their lifelong learning journey ahead. And we want you to join us
in shaping a future we can all be proud to share-in neighborhoods,
at work, and in schools nationwide.
Hit Apply below to send your application for consideration Ensure
that your CV is up to date, and that you have read the job specs
first.
At KinderCare Learning Companies, you'll use your skills and
expertise to support the work (and fun) that happens in our sites
and centers every day. From marketers and strategists to financial
analysts and data engineers, and so much more, we're all passionate
about crafting a world where children, families, and organizations
can thrive.
As the Senior Manager of IT Strategy, Portfolio, and Operations,
you'll lead the strategic planning, development, and execution of
IT initiatives across the organization.
This role will oversee the Technology Business Office (TBO),
ensuring alignment between IT strategy and business goals, and will
collaborate with the Director of PMO to manage the IT portfolio and
optimize IT operations. The Senior Manager will focus on driving
value through efficient resource management, cost optimization,
governance, and service excellence in IT operations.
RESPONSIBILITIES:
- IT Strategy Development: Collaborate with senior leadership to
define and execute the IT strategy. Conduct market and technology
trend analysis to identify emerging opportunities and innovations
that benefit the organization. Drive the adoption of digital
transformation initiatives. Ensure IT strategy is integrated into
the project management framework.
- Technology Business Office: Lead the TBO to ensure effective
oversight of IT budgeting, financial management, resource planning,
and cost optimization. Establish governance frameworks and
reporting mechanisms for tracking IT investments, benefits
realization, and operational performance. Ensure that IT
initiatives within the TBO are aligned with organizational goals
and deliver measurable business value. Oversee vendor and contract
management processes, ensuring cost-efficiency and high performance
of third-party service providers. Lead the effort to create
transparent IT financial processes and support decision-making
through data-driven insights and analytics.
- Portfolio Management: Lead the IT portfolio management process,
ensuring alignment with organizational priorities and objectives.
Collaborate with the Director of PMO to ensure consistency in
project delivery, resource planning, and portfolio tracking.
Oversee portfolio performance, ensuring projects and initiatives
deliver value and are on time and within budget. Develop and manage
the IT project governance framework to ensure accountability and
transparency. Track and report on portfolio risks, issues, and
progress to senior leadership.
- Operations & Process Optimization: Optimize IT operations by
establishing best practices, processes and KPIs to ensure
operational efficiency and service delivery excellence. Work
closely with IT teams to ensure that IT services meet or exceed
agreed service levels. Drive continuous improvement in operational
processes and technologies, with a focus on automation and
scalability. Manage IT budget, including cost control, forecasting,
and financial reporting. Collaborate with the Director of PMO to
ensure operational readiness for new projects and
implementations.
- Stakeholder Management: Serve as the primary liaison between IT
and business units, ensuring effective communication and
collaboration. Build strong relationships with internal and
external stakeholders to ensure successful delivery of IT
initiatives. Provide leadership in change management and ensure
smooth transitions during technology implementation.
- Leadership & Team Management: Manage and mentor a team of IT
professionals, fostering a culture of collaboration, innovation,
and excellence. Identify skills gaps and develop training programs
to ensure continuous learning and development. Promote a culture of
accountability, performance, and continuous improvement within the
IT organization.
- PMO Partnership: Ensure that IT strategic initiatives and
portfolio management processes align with the broader
organizational project management methodology led by the PMO.
Facilitate communication between IT and the PMO to optimize
resource allocation, project prioritization, and delivery
timelines. Work with the Director of PMO to implement standardized
governance and reporting mechanisms across all IT portfolios and
operations. Regularly review project statuses and operational
performance with the PMO to identify and mitigate risks or
issues.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science,
Business Administration, or a related field (Master's degree
preferred).
- Minimum of 8-10 years of experience in IT management, including
experience in IT strategy, portfolio management, and
operations.
- Consistent track record of successfully leading IT projects and
portfolios in a complex, fast-paced environment.
- Experience leading or managing a Technology Business Office or
similar function focused on IT financials and governance.
- Experience collaborating with project management offices (PMO)
or similar functions.
- Experience with digital transformation, cloud technologies, and
modern IT infrastructure.
- Strong strategic thinking and problem-solving skills, with the
ability to translate business needs into actionable IT
strategies.
- Excellent project management skills, with experience using
project portfolio management tools and frameworks.
- Knowledge of IT service management frameworks (e.g., ITIL) and
best practices in operational excellence.
- Outstanding communication and leadership skills, with the
ability to influence and build consensus at all levels of the
organization.
- Ability to lead, motivate, and develop a team, while fostering
a collaborative and inclusive work environment.
- PMP, ITIL, or similar certifications are a plus.
- Ability and appetite to lead and engage diverse and equitable
teams.
Our benefits meet you where you are. We're here to help our
employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care
benefits.
- Breathe easy with medical, dental, and vision benefits for your
family (and pets, too!).
- Feel supported in your mental health and personal growth with
employee assistance programs.
- Feel great and thrive with access to health and wellness
programs, unlimited paid time off and discounts for work
necessities, such as cell phones.
- --- and much more.
We operate research-backed, accredited, and customizable programs
in more than 2,000 sites and centers across 40 states and the
District of Columbia. As we expand, we're matching the needs of
more and more families, dynamic work environments, and diverse
communities from coast to coast. Because we believe every family
deserves access to high-quality child care, no matter who they are
or where they live. Every day, you'll help bring this mission to
life by building community and delivering exceptional experiences.
And if you're anything like us, you'll come for the work, and stay
for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, national origin, age, sex, religion,
disability, sexual orientation, marital status, military or veteran
status, gender identity or expression, or any other basis protected
by local, state, or federal law.
Primary Location: Portland, Oregon, United States
Job: Corporate
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Remote working/work at home options are available for this
role.
Keywords: KinderCare Education, Portland , SENIOR MANAGER - IT STRATEGY, PORTFOLIO AND OPS - REMOTE OPPORTUNITY, Executive , Portland, Oregon
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