Complimentary Breakfast Attendant
Company: Aimbridge Hospitality
Location: Portland
Posted on: April 28, 2024
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Job Description:
Job Summary
The Complimentary AM Attendant is responsible for providing the
highest quality of service possible to guests in an efficient and
courteous manner within the complimentary breakfast area of a
hotel. In addition this individual shall be well-versed on the
hotel-brand standards guest expectations and the and unique
characteristics of the hotel and local area.
Responsibilities
QUALIFICATIONS:
Ability to perform job function with attention to detail speed and
accuracy
High School diploma or equivalent and/or experience in a hotel or a
related field preferred.
Must be willing and have the ability to work a varied schedule that
may include evenings nights weekends and holidays
Must meet the legal age to serve alcoholic beverages and
satisfactorily pass responsible serving course such as TIPs as
required by property
Must be able to obtain and provide Food Handlers card as required
by city/county/state
Must be able to evaluate and select among alternative courses of
action quickly and accurately.
Ability to handle stressful situations in a calm professional
manner
Understanding of hotel products and guest services
Demonstrates a positive attitude and a desire to be of service to
others as reflected in willingness to learn new tasks and
information provide back-up and support to other team members and
respond to guests and co-workers in a positive and optimistic
manner.
Possess a basic knowledge of food and beverage preparation service
standards guest relations and etiquette
Ability to produce high quality drinks including but not limited to
specialty coffee and tea drinks specialty cocktails and beverage
requests as required by hotel.
Ability to perform numerical operations using basic counting adding
subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or
short correspondence and memos
Ability to effectively deal with internal and external customers
and staff some of whom will require high levels of patience tact
and diplomacy
RESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive
friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which
include wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and
regulations to encourage safe and efficient hotel operations.
Service guests with all food and beverage requirements in a warm
friendly courteous and professional manner; ascertain which
services could enhance the guests' stay
Greet and seat guests at appropriate tables in a timely manner.
Ensure quality control of menus with regard to cleanliness and
appearance.
Clear clean and reset tables/hotel spaces per client request or
management instruction
Ensuring that bar food and service areas are stocked organized
clean and neat and all side work is complete each shift
Accommodate any special requests made by a guest or offer
appropriate alternatives.
Communicate with all departments regarding in house VIPs and any
special requests/needs
Support all areas of the beverage and food service as necessary
including washing dishes by hand and/or placing them in a
dishwashing machine restocking dishes glassware utensils pots and
pans or other necessary equipment sweeping and mopping floors
washing work tables walls refrigerators and meat blocks moving
trash and garbage to designated areas
Ability to answer the telephone according to standards.
Have a complete knowledge of standards of service for receiving a
room service order.
Have a thorough knowledge of menus and current specials in all
applicable departments.
Carry out cashiering functions in closing checks and end of shift
paperwork.
Perform opening and closing procedures and side work duties
according to station rotation assignment.
Answer questions about the hotel the hotel-brand standards guest
expectations the unique characteristics of the hotel local area
attractions and things to do
Perform any other duties or attend meetings as requested by
management.
Property Details
Located along the South waterfront in Portland, this hotel is 10
miles from Portland Airport (PDX). It offers a gym, and an indoor
swimming pool. Free WiFi is available. The Residence Inn Portland
Downtown/RiverPlace offers nearby access to the Portland Streetcar
and bus lines.
The rooms at the Residence Inn Portland Downtown/RiverPlace have a
fully-equipped kitchen with a refrigerator, a microwave and a
dishwasher. They also include a seating area and flat-screen
TV.
The Residence Inn Portland serves a complimentary hot buffet
breakfast daily. Guests can also enjoy free tea and coffee in the
lobby, or visit the 24-hour Market which sells sandwiches, snacks
and ice cream. Local restaurant dinner delivery is also
available.
The Residence Inn Portland by Marriott is conveniently located near
downtown Portland entertainment district and the Oregon Convention
Center. Guests can enjoy the nearby walking and cycling trail.
Company Overview
As the global leader in third-party hotel management, our growing
portfolio represents over 1,550 hotels in all 50 states and 22
countries, from top international lodging brands to luxury hotels,
destination resorts and lifestyle hotels. Our associates around the
globe are passionate about serving our guests and driving
exceptional results, and thrive in a culture where everyone is
inspired to be the best. Join a world of possibility with Aimbridge
Hospitality.
Benefits
After an initial waiting period, those hired into full time
positions are eligible for a competitive benefits package that
includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training.
PropertyResidence Inn Portland Downtow
Posted Date3 weeks ago(4/2/2024 1:22 PM)
ID2024-317568
LocationUS-OR-Portland
CategoryFood & Beverage
TypeRegular
StatusPart-Time
Keywords: Aimbridge Hospitality, Portland , Complimentary Breakfast Attendant, Other , Portland, Oregon
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