Technical Support Engineer - Software
Company: Asml
Location: Hillsboro
Posted on: May 9, 2024
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Job Description:
Introduction to the JobThe Customer Support (CS) organization is
responsible for the installations, qualification, repair and
maintenance of the ASML systems at customer sites and is
responsible for the necessary transfer of know-how to the customer.
Local site Customer Support branches perform these tasks for the
customer within the specific region.The Technical Support Engineer
(TSE) has a leading role in the team and interacts with the
customer on diverse levels. They are involved in customer account
team and/or site management. Along with solving almost all problems
on his/her own, the TSE is responsible for routine troubleshooting
and preventive actions based on pre-defined procedures and
knowledge. They will define action plan on specific maintenance
activities such as multiple days upgrades and trouble shooting and
have a good understanding of standard escalation protocol. The TSE
will work highly independently on diagnostics and maintenance,
whilst being reviewed on end results.Roles and
ResponsibilitiesYoull report to the Senior Team Lead, but youll
also be part of the larger Customer Solutions & Support sector
where the in-fab installation and optimization of ASML products
happens.Problem analysis and approach - Gather all information
relevant for the problem, analyze using available means, gather
additional diagnostic info if needed, decide on initial approach to
solve problem, assess new information and adapt approach
independently if necessary.Problem handovers and routing - Handover
problem or problem aspects to others (2nd / 3rd line support),
document and package all data relevant for problem resolution (e.g.
pass-downs, work orders, field service reports, system problem
reports, technical reports), ensure problem ownership is
clear.Repairs - Advise customer technical personnel in dealing with
problems, together with customer technical staff and using manuals
and guidance from 2nd and 3rd line support, use tools, replace
parts, improve settings, to execute repairs.Procedures - Arrange
with customer machine time window to execute procedure, plan
procedure, arrange for all (possible) parts, tools, equipment and
information / knowledge to be available at start of procedure,
execute procedure, make necessary decisions / adaptations during
procedure to realize optimal results.Training / advice - Define and
explain appropriate actions to users to correct malfunctions, train
customers in use and non-routine maintenance of equipment,
recommend changes in user procedures when needed.Process
Optimization - Provide input for improvement proposals.Knowledge
build-up and transfer - Teach others on ASML products, new and
installed tools, manuals, ways of working etc., maintain and
broaden own knowledge.Coaching - Provide appropriate support and
assistance to less experienced engineers and knowledge
transferEducation and experienceBachelor's degree in relevant
Technical Field (Computer Science, Data Engineering, Electrical
Technology, Mechatronics, Mechanical Engineering, etc.) or
equivalent combination of education, skills and
experience.Experience in semiconductor industry
required.Specialized knowledge in the area of pneumatics,
hydraulics or electronics, and semiconductor processes, and
relevant software.Experience in using computer applications,
including data analysis tools, word processing, spreadsheet, and
presentation softwareHas complete knowledge on product
functionality of the main modules/sub-modules.Other informationThis
position requires access to controlled technology, as defined in
the Export Administration Regulations (15 C.F.R. 730, et seq.).
Qualified candidates must be legally authorized to access such
controlled technology prior to beginning work. Business demands may
require ASML to proceed with candidates who are immediately
eligible to access controlled technology.Role within
OfficeResponsibilities:Shift schedule will be 10x4 swing shift in
rotation with M-F office hours for 2024.Routinely required to sit;
walk; talk; hear; use hands to keyboard, finger, handle, and feel;
stoop, kneel, crouch, twist, reach, and stretch. Occasionally
required to move around the campus.Occasionally lift and/or move up
to 20 pounds.May require travel dependent on business
needs.Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.EOE AA M/F/Veteran/DisabilityNeed to know
more about applying for a job at ASML? Read our frequently asked
questions .Diversity and inclusionASML is an Equal Opportunity
Employer that values and respects the importance of a diverse and
inclusive workforce. It is the policy of the company to recruit,
hire, train and promote persons in all job titles without regard to
race, color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company.Need to know more about applying for a job at ASML?
Read our frequently asked questions .Request an AccommodationASML
provides reasonable accommodations to applicants for ASML
employment and ASML employees with disabilities. An accommodation
is a change in work rules, facilities, or conditions which enable
an individual with a disability to apply for a job, perform the
essential functions of a job, and/or enjoy equal access to the
benefits and privileges of employment. If you are in need of an
accommodation to complete an application, participate in an
interview, or otherwise participate in the employee pre-selection
process, please send an email to USHRServiceCenter@asml.com to
initiate the companys reasonable accommodation process.by
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Keywords: Asml, Portland , Technical Support Engineer - Software, IT / Software / Systems , Hillsboro, Oregon
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